Don’t have contacts in our address book?

Is this type of thing really acceptable in this age?

“ICG/ITSU’s Pacific Tsunami Warning Centre in Honolulu detected Sunday’s quake, modelled the likelihood of a massive surge and issued a warning bulletin — all within 15 minutes. But the Honolulu staff’s attempts to get the warning out to the countries at greatest risk failed.
“We tried to do what we could,” centre director Charles McCreery said. “But we don’t have contacts in our address book for anybody in that part of the world.”

I am appalled.

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