Progressive Auto Insurance really is

More often than not, if I happen to mention a product or service on Alt Text it tends to be a gripe or a slam of that product or service. Does that mean that I am generally disliking the products of the world or that I am a pessimist? No, I think it means that it is easy for a product or service to screw up and annoy me. Annoyance or dissatisfaction is a much more powerful motivator than satisfaction and so i am more motivated to write about crappy products or services. So when I do end up reviewing a service that has exceeded my expectations you know that I have been more than satisfied.

My latest experience worthy of writing about was with Progressive Auto Insurance. Let me start by saying that I have never had anything but a good experience with Progressive. From my initial online quote (a painless questionnaire that gave me the rates I could expect within minutes) to my recent claim, I have had great service. A couple years ago when I was surprised to learn that Progressive could insure both my old car and my new car for the same amount that I was paying for just the old one, I was pretty happy. That happiness, however, was always tempered with a nagging feeling that when it was time to make a claim this online company was going to give some of that famous online service – translated: local agents would do a much better job and I would be in for many headaches. (in fact I had many people say this to me – and to them I say nah nah nah nah nah nah)

March started out with a bang. My wife and I got in a car accident (we were rear-ended) at about 7:20 in the morning. After dropping my wife off at work I drove to work and called in the claim around 10:30. I left my info and a brief accident report with the woman on the phone and she promised a local agent would contact me within 2 hours. Within 30 minutes my call was returned by a local agent and he told me he could be out to my office in an hour. He came out, driving his little, Progressive truck, and asked me some questions for about 15 minutes and then said I could return to work and he would come in to get me after he had taken some photos with his digital camera and made a report and estimate.

About 30 minutes later, the agent met with me to review the damage/repair report (which was typed up and printed out), the options available to me for service companies, which was any body shop of my choosing although they did give me a list of recommended shops. I chose one of those and the agent then faxed my report to the shop which in turn, ordered the necessary parts. What’s more is the agent printed out a check (minus deductible) right there and gave it to me and told me to wait until the shop contacted me when the parts were in. This was great! not only did the agent get me a check and get my parts ordered the same afternoon but he did it all from that little truck which was all decked out with computer, fax, and internet connection. I have nothing but good things to say about Progressive, and nothing more to say this fine Monday night.

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